Baltic Welders OÜ Sales Warranty Terms

1. Sales Warranty

1.1. The sales warranty is the seller’s commitment to replace, repair, or otherwise ensure the conformity of the sold item under the conditions outlined in the warranty.

1.2. The provider of the sales warranty is Baltic Welders OÜ, registration code 12973713, address: Niguli tn 1-11, Viru-Nigula alevik, Viru-Nigula vald, Lääne-Viru maakond 44001, Estonia.

1.3. The contact person for the warranty provider is Uku Vändrik, phone: +372 58 18 37 54, email for submitting warranty claims: uku@balticwelders.ee.

1.4. The warranty period is 1 (one) year for legal entities and 2 (two) years for consumers (natural persons).

1.5. The warranty period begins on the day following the handover of the item to the buyer. If the seller is obliged to deliver the product by courier or post, the warranty period begins from the date of receipt by the buyer (the burden of proof lies with the buyer and must be documented).

1.6. A valid invoice or receipt is required to claim warranty rights.

1.7. During the warranty period, the buyer has the right to request the seller to remedy any manufacturing, material, or construction defects found in the item, at the seller’s expense.

1.8. The item will be replaced only if it breaks down within 6 (six) months of delivery and the buyer can prove the defect existed at the time of handover. Otherwise, the item will be repaired, or if repair is not possible or effective, it will be replaced.

1.9. The buyer is obliged to notify the seller of any defects in at least a reproducible written form without delay. The notice must include a description of the defect and, if possible, photographs and the product’s serial number.

1.10. Within 5 (five) working days of receiving the notification, the seller will review the case and, if necessary, conduct an expert assessment to determine the cause. If the defect is covered by the warranty, it will be resolved as soon as possible, but no later than 1 month after receiving the item from the buyer.

1.11. The transportation costs of the item for warranty repairs are borne by the buyer.

2. Limitations of Warranty

2.1. The warranty does not cover:

  • Defects resulting from natural wear and tear,

  • Incorrect installation,

  • Misuse or non-compliance with user manuals or technical specifications,

  • Neglect of maintenance rules.

2.2. The warranty does not apply to failures caused by:

  • Mechanical damage, breakage, negligence, or unforeseen circumstances (e.g., fire, traffic accidents).

2.3. The warranty does not apply if:

  • The product has been repaired independently,

  • Its construction has been altered,

  • Additional accessories or spare parts have been installed without prior written approval from the manufacturer,

  • Extra reinforcements or attachments have been added.

3. Liability

3.1. If the warranty provider fails to fulfill its obligations within 6 (six) months from the date of the buyer’s notification under section 1.9, the buyer has the right to repair the defect at the seller’s expense.

3.2. The buyer must notify the seller in writing at least 5 (five) working days before carrying out repairs and submit a cost estimate. This is a prerequisite for the reimbursement of costs under section 3.1.

3.3. Requesting to exercise warranty rights is not grounds for withdrawal from the sales contract. Withdrawal is subject to the provisions of the Law of Obligations Act (VÕS).

3.4. The right to claim warranty does not exempt the buyer from the obligation to pay for the item.

3.5. The seller is not obliged to provide a replacement item during warranty repair and does not compensate for any costs related to purchasing or renting a replacement.